How to Build Rapport With Your Customers
1. Do your Research
2. "Mirroring" the prospect
3. Practice "active listening"
Top 7 Sales Mistakes: Avoid these costly mistakes.
1. Allowing a prospect to lead the sales process.
2. Not completing pre-meeting research
3. Talking too much
4. Giving the prospect information that is irrelevant
5. Not being prepared
6. Neglecting to ask for the sale.
7. Failing to prospect
3 Characteristics of Salespeople:
1. Ambition - ambitious sales people are:
- Capable of being the best
- Optimistic about their chances
2. Courage - courageous salespeople are:
- Overcome the fear of failure and fear of criticism or rejection
- Say "I can do it" over and over : I like myself, I'm the best and I can do it.
3. Commitment - committed salespeople are:
- Believe in their products and services: sales are the transfer of enthusiasm
- Love their work : Say "I love my work 3x"
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