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How to Build Rapport With Your Customers


How to Build Rapport With Your Customers

 1. Do your Research
2. "Mirroring" the prospect
3. Practice "active listening"

Top 7 Sales Mistakes: Avoid these costly mistakes.

1. Allowing a prospect to lead the sales process.
2. Not completing pre-meeting research
3. Talking too much
4. Giving the prospect information that is irrelevant
5. Not being prepared
6. Neglecting to ask for the sale.
7. Failing to prospect


3 Characteristics of Salespeople:
1. Ambition - ambitious sales people are:

  •  Capable of being the best
  • Optimistic about their chances

2. Courage - courageous salespeople are:

  • Overcome the fear of failure and fear of criticism or rejection
  • Say "I can do it" over and over : I like myself, I'm the best and I can do it.

3. Commitment - committed salespeople are:

  • Believe in their products and services: sales are the transfer of enthusiasm
  • Love their work : Say "I love my work 3x"


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